One Call, One Team, One Place is the foundation of Sterling’s remodeling process. We promise to deliver your project from consultation to completion with one source of responsibility.
To deliver our promise, we make you the following 5 Guarantees.
Detailed Specifications for a Guaranteed Budget
Our clients are often surprised by the number of questions we ask and the time we spend up front with them. We have learned that time invested up front is the key to the project going smoothly and achieving the final results you desire. We work with you to select all of the material on the job — up front — so that we can deliver you a guaranteed budget before the work begins.
Seamless Design and Craftsmanship
Successful remodel projects rely upon the design and construction divisions of a project to be in harmony. We assist you during the design phase and execute the construction precisely per the plan. All aspects of your project are coordinated through Sterling with a single source point of communications.
Guaranteed Completion Date
Happy homeowners have their projects started and completed on time. When Sterling begins a project we are committed to it through completion. Sterling establishes a schedule for your project including a completion date. If, for some reason, we go beyond the published schedule we will pay you $50 per day for the delay. *See contract for details.
Remarkable and Prompt Communication
Isn’t it nice when you get a friendly voice to answer the phone? Or get a return call in hours, not days? Or when you send an email and get a helpful response that same day? That is the level of communication Sterling offers you … before, during and after the project.
All Sterling projects come with our 2-year labor warranty. Our customer service representatives are available to discuss any concerns you may have after project completion. With over 20 years in the business, we will be here to stand behind our work, or complete your next project.